Pre-listening Questions
1. How much does it cost to visit the doctor in your country?
2. How much should healthcare cost?
3. Do you think AI will replace doctors in the future?
Pre-listening quiz
Listening
Comprehension Questions
What happened to the client who didn’t follow the financial advisor’s advice?
What steps did the young couple take to improve their financial situation?
According to the advisor, what is budgeting really about?
Why did the financial advisor find it hard to watch one client’s situation?
How did the advisor describe the clients who follow his advice?
Answers
How much of the MRI cost did the patient expect insurance to cover?
 The patient expected the insurance to cover the full cost.What reason does the billing representative give for the unexpected charge?
The provider who performed the scan was out-of-network, so insurance only covered 60%.What two things does the patient request from the billing department during the call?
 An itemized bill and a formal review of the charge.How does the billing representative offer to help the patient while the issue is being reviewed?
 By emailing the bill, putting the charge in review status for 30 days, and including a dispute form.What does the patient plan to do after receiving the itemized bill and dispute form?
 Review everything and contact their insurance provider.
Vocabulary
Gap-Fill
Complete the sentences
Post-listening activity
Discussion Questions
 Answer the questionsÂ
- Do you know anyone who is well-off? What do you think helped them reach that point?
- What are some things you could cut back on if you wanted to save money?
- Have you ever struggled to make ends meet? What helped you get through it?
- Would you feel comfortable living off someone while trying to achieve a goal? Why or why not?
- Do you think being rolling in the dough always leads to happiness? Why or why not?
Role Play 1
A client is currently having financial problems. Below is their situation.
Recently lost a part-time job
Has credit card debt from shopping and travel
Doesn’t have a budget and spends without tracking
Wants to move out but currently lives off parents
Spends too much on take-out food and subscriptions
Role A: Give practical advice about debt, saving, and budgeting.
- Ask questions about spending habits
- Use at least 3 key expressions
- Offer 2–3 realistic steps the client can follow
Role B: Client- You’re struggling with money and unsure what to do next.
- Explain their current money situation
- Ask questions about budgeting and saving
- Express feelings of stress or confusion
Role Play 2
A patient goes to the pharmacy to pick up their prescription and is told the cost is $120, even though their doctor said it would be covered by their insurance.Â
Role A: Patient at the Pharmacy
You expected your medication to cost nothing or under $10
You’re confused and a bit frustrated
You ask:
Why is this medication not covered?
Are there cheaper options?
Can you check if the doctor prescribed the brand name by mistake?
Role B: Pharmacist
You explain that the prescription isn’t covered under their current plan
You offer alternatives:
Generic version of the same drug
Contacting the doctor for a substitution
Help the patient apply a discount program
